Operations Manager (Structured Finance), Thames Valley
Basic to £65,000, plus good bonus, excellent benefits
Well established European player with huge growth plans. Newly created role for an operations manager with strong experience in structure finance in implementing reliable operational frameworks. Will collaborate with the existing business development team in supporting the introduction of new products and overseeing all structured and bespoke transactions in offering complex products in multiple jurisdictions. Design, shape and implement processes to assist with structured applications, new vendor programs and European expansion. Reporting directly to their Head of Operations, needing to understand the technicalities and legalities of their full product range and methods to support the approval of payouts for both structured and flow business. Reviewing and amending processes and procedures, and create strategies that consistently deliver excellent service levels and minimise operational risk. Formulate and embed appropriate MI and KPI's, and continuously research industry market developments. Must have an excellent attention to detail.
Customer Services Officer, Hampshire
Basic £28-30,000, Good Bonus, excellent benefits
Our client is a leasing division of a well-established Bank. They have a newly created position, responsible for ensuring a seamless positive journey for customers and brokers. Managing all aspects of customer service, ensuring timely responses to enquiries, both direct or indirect via phone, email and/or letter. Support the Head of Operations in carrying-out regular analysis of service and performance, ensuring that KPI’s are met and using data to continually improve customer/broker support. Proactively problem solve and manage customer disputes to resolution. This varied position will also involve the accurate provision of a range of financial statements and copy documents to customers. The handling of all HPI alerts, ensuring timely action is taken. Working with other internal functions to ensure the smooth handling of all Novation and Substitution of Goods requests. Maintain and seek to improve Welcome Packs. Prepare and provide accurate settlement quotes as required. Create and prepare reports with supporting data for annual broker reviews. Provide support to the Payout team during busy periods.
Operations Manager - New Business, Greater London
Basic to £65,000, Excellent Bonus & good Benefits
Our client is seeking an experienced manager to lead an existing team of six, though people management responsibilities likely to grow given the clients considerable growth plans. Managing the activities of their new business operations department to support their vision to be the first choice financial service provider in Europe by 2030. Specialising in the support of existing finance programmes as well as the development of new programmes and initiatives both across the UK and wider Europe. Coach and develop the new business operations team and create a motivated team with a culture of excellent service at its core. Shape and lead strategic development, ensuring risk awareness and that mitigation is an integral part of procedures. Strong Operational Risk experience essential. Working collaboratively with Account Managers and to advise and support New Business Team members with any documentational issues or deal structure queries. Take ownership of finding solutions that help secure business and that meet customer expectations. Work closely with the Management Team, Technical Support and Compliance Team to work on projects involving efficiencies, and making enhancements using your knowledge of operational systems and processes.
Senior Sales & Customer Support Executive, Thames Valley
Basic £35-38,000, Good Bonus & benefits
Well established European player with ongoing growth plans, now seeking to hire a confident sales support specialist with at least 3 years’ experience. Joining their Sales and Customer Support Team, to participate and contribute to market leading service levels for both internal and external customers, including suppliers, end users and other third parties. Focused on increased customer / vendor recognition of the quality of service. Provide internal sales support to Account Managers; including acting as a point of contact for specific relationships and performing sales administration activities. Actively manage and progress the new business pipeline in coordinating activities with colleagues in Credit Risk and New Business. Perform and approve preliminary checks on agreement documentation for payout. Monitoring KPI’s and SLA’s, whilst providing effective customer care and complaints management. Working collaboratively with the wider business to share best practice in processes and technology in driving continuous improvement. European language skills would be an advantage, though not essential.
Internal Sales Team Leader, Home Counties
Basic c.£45,000, Bonus 25% & Excellent Benefits
New opportunity, to join this major lessor, to leading an internal sales team of five, specialising in their Construction, Transport and Industrial areas. A very hands-on front line position, pivotal in optimising the teams’ service to their partners and customers, whilst ensuring a proactive approach in regularly speaking to brokers/dealers/vendor partners; identifying new business opportunities. Managing day-to-day performance and workflow, from quotation, credit applications and through to documentation, sign-off and return. The team will also work closely with their field-based sales force, to guarantee a joined-up approach in servicing clients. The right candidate must offer proven team leadership skills, and experience in taking the ownership of the development and performance of a team. Completing appraisals, providing/arranging required training, monitoring team service levels and generally manage resources. Involvement with marketing, trade shows/exhibitions etc. Hard-asset sector knowledge would be preferred.
New Business Co-ordinator, South West London
Basic £27-29,000 plus Bonus. Excellent Benefits
International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed agreements. Liaise with vendors/dealers/brokers to ensure they have the correct and valid documentation. Work with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Seeking experience of least 2-3 years+.