Customer Services Co-ordinator, South West London
Basic £28-30,000 plus Bonus, Excellent benefits
Our client is a major lessor with a new requirement for someone to work within their small existing customer services team. To ensure high quality delivery and to maximise satisfaction in creating and developing a pro-active approach with the objective of improving relationships with customers and introducers. Managing all aspects of customer enquiries, direct or indirect via a range of introducers via phone, e-mail and letter within set standards. Providing a range of financial statements and copy documentation to customers. Ability to use problem solving skills to produce effective managed solutions. Help administer their Lease Administration system, and update with new direct debits and bank details; ensuring compliance with Consumer Credit Act, Money Laundering and Data Protection regulation. Be pro-active in making recommendations for ongoing improvements to systems and processes. The successful candidate is likely to have had a minimum of 2 years prior experience in a similar role.
Business Analyst, Surrey
Basic £38-40,000 plus Bonus, Excellent benefits
Our client has a newly created role for a Business Analyst. Responsible for mapping out future processes/system requirements, whilst working within their Business Change team on project delivery for system changes and implementations. A key role in the project lifecycle, necessary to ensure any changes are clearly defined and documented prior to moving to estimation stage. Also working with other business departments to regularly review business processes and suggest potential improvements. Get to understand their use of various applications to be able to support new projects. Support system transformations in line with Group IT Strategy. Run workshops with the various teams in need, to gather system change requirements and complete reviews. Playing an active role in their Business Change team regards project delivery, and being ready to support team members. Having an Agile or Prince 2 qualification would be a benefit.
AML Compliance Officer, Greater London
Competitive Basic, with Bonus & Excellent Benefits
Established lessor, creating a new position to strengthen their existing Compliance department. Work to ensure that all compliance regulations, industry standards and best practice, code of conduct, local and applicable group policies and procedures are met. A very varied role reporting into their Head of Legal & Compliance. The successful candidate will attend departmental team meetings to discuss and raise the awareness of compliance topics including TCF & Fraud and to promote their values. Assist with the preparation of various quarterly and annual reports. Keep up to date with regulatory, legislative change and industry updates - sharing findings and observations that may materially impact the business. Update policies and processes accordingly. Have a good knowledge of Anti-Money Laundering and Terrorist Finance regulations and FCA regulatory obligations. Seeking a team player with the ability to work to tight deadlines when required.
New Business Co-ordinator, South West London
Basic £27-30,000 plus Bonus. Excellent Benefits
International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed agreements. Liaise with vendors/dealers/brokers to ensure they have the correct and valid documentation. Work with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Seeking experience of at least 2-3 years.
Lease Administrator, HOME BASED/ANY LOCATION (12 Month Contract)
Basic £28,000, usual additional benefits
Well established specialist lending bank, offering a large range of leasing products across various sectors. Growth plans includes a newly created opportunity for someone with leasing support, admin and customer services experience. Working within an existing busy team of around 10 experienced customer services lease administrators. A varied role includes managing the lifecycle of contracts using lease administration systems through the life cycle of Agreements. Administering any Novations, Settlements, Terminations, Reschedules and Extensions. Ensuring deadlines have been met and all output is correct. Provide management reporting for both external client and the internal businesses. Maintain professional customer service assistance at all levels. Seeking a strong team player with the ability to be flexible in managing day to day tasks. TOTALLY HOME BASED: with no need to work at their Greater London based offices. Only visiting the site once, possibly twice a month.
Book & Funding Coordinator, Hampshire
Basic £28-32,000, Good Bonus, excellent benefits
Our client is the leasing division of a well-established Bank. Now seeking a coordinator to ensure deals are accurately and efficiently prepared for payout in line with credit approval and all regulatory and compliance requirements. Checking that all documentation has been fully completed and signed, with invoices and all associated paperwork complying with credit approval. Complete established funding checklist, and activate new deals using their operating system. Responsible for maintaining accurate records for both equipment suppliers and broker commissions. Keep brokers and/or suppliers updated with payment progress in need. Work closely with Sales, Operations and Credit teams and keep them appraised on status or any issues. Post funding activities in a timely manner, including registration of assets with HPI and the full execution of all finance documentation. Complete general administration and ad hoc tasks or projects as and when required. Fully understand and comply with Risk Management and Data Governance Policies.
Operations Manager (Structured Finance), Thames Valley
Basic to £65,000, plus good bonus, excellent benefits
Well established European player with huge growth plans. Newly created role for an operations manager with strong experience in structure finance in implementing reliable operational frameworks. Will collaborate with the existing business development team in supporting the introduction of new products and overseeing all structured and bespoke transactions in offering complex products in multiple jurisdictions. Design, shape and implement processes to assist with structured applications, new vendor programs and European expansion. Reporting directly to their Head of Operations, needing to understand the technicalities and legalities of their full product range and methods to support the approval of payouts for both structured and flow business. Reviewing and amending processes and procedures, and create strategies that consistently deliver excellent service levels and minimise operational risk. Formulate and embed appropriate MI and KPI's, and continuously research industry market developments. Must have an excellent attention to detail.
Operations Manager - New Business, Greater London
Basic to £65,000, Excellent Bonus & good Benefits
Our client is seeking an experienced manager to lead an existing team of six, though people management responsibilities likely to grow given the clients considerable growth plans. Managing the activities of their new business operations department to support their vision to be the first choice financial service provider in Europe by 2030. Specialising in the support of existing finance programmes as well as the development of new programmes and initiatives both across the UK and wider Europe. Coach and develop the new business operations team and create a motivated team with a culture of excellent service at its core. Shape and lead strategic development, ensuring risk awareness and that mitigation is an integral part of procedures. Strong Operational Risk experience essential. Working collaboratively with Account Managers and to advise and support New Business Team members with any documentational issues or deal structure queries. Take ownership of finding solutions that help secure business and that meet customer expectations. Work closely with the Management Team, Technical Support and Compliance Team to work on projects involving efficiencies, and making enhancements using your knowledge of operational systems and processes.
Senior Sales & Customer Support Executive, Thames Valley
Basic £35-38,000, Good Bonus & benefits
Well established European player with ongoing growth plans, now seeking to hire a confident sales support specialist with at least 3 years’ experience. Joining their Sales and Customer Support Team, to participate and contribute to market leading service levels for both internal and external customers, including suppliers, end users and other third parties. Focused on increased customer / vendor recognition of the quality of service. Provide internal sales support to Account Managers; including acting as a point of contact for specific relationships and performing sales administration activities. Actively manage and progress the new business pipeline in coordinating activities with colleagues in Credit Risk and New Business. Perform and approve preliminary checks on agreement documentation for payout. Monitoring KPI’s and SLA’s, whilst providing effective customer care and complaints management. Working collaboratively with the wider business to share best practice in processes and technology in driving continuous improvement. European language skills would be an advantage, though not essential.