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Operations and Business Support

Operations Manager - New Business, Greater London

Ref: 1144

Basic £60,000, Excellent Bonus & good Benefits

Our client is seeking an experienced manager to lead an existing team of six, though people management responsibilities likely to grow given the clients considerable growth plans. Managing the activities of their new business operations department to support their vision to be the first choice financial service provider in Europe by 2030. Specialising in the support of existing finance programmes as well as the development of new programmes and initiatives both across the UK and wider Europe. Coach and develop the new business operations team and create a motivated team with a culture of excellent service at its core. Shape and lead strategic development, ensuring risk awareness and that mitigation is an integral part of procedures. Working collaboratively with Account Managers and to advise and support New Business Team members with any documentational issues or deal structure queries. Take ownership of finding solutions that help secure business and that meet customer expectations. Work closely with the Management Team, Technical Support and Compliance Team to work on projects involving efficiencies, and making enhancements using your knowledge of operational systems and processes.


Senior Sales & Customer Support Executive, Thames Valley

Ref: 1145

Basic £35-38,000, Good Bonus & benefits

Well established European player with ongoing growth plans, now seeking to hire a confident sales support specialist with at least 3 years’ experience. Joining their Sales and Customer Support Team, to participate and contribute to market leading service levels for both internal and external customers, including suppliers, end users and other third parties. Focused on increased customer / vendor recognition of the quality of service. Provide internal sales support to Account Managers; including acting as a point of contact for specific relationships and performing sales administration activities. Actively manage and progress the new business pipeline in coordinating activities with colleagues in Credit Risk and New Business. Perform and approve preliminary checks on agreement documentation for payout. Monitoring KPI’s and SLA’s, whilst providing effective customer care and complaints management. Working collaboratively with the wider business to share best practice in processes and technology in driving continuous improvement. European language skills would be an advantage, though not essential.


Business Change Analyst, Surrey

Ref: 1142

Highly Competitive Package, good Bonus & Excellent Benefits

Our client is seeking a new Analyst to join their existing Business Change Team. The team is constantly reviewing business processes across all areas, listening carefully to each unit in order to develop, promote and implement change. Creating efficiency and capacity in the organisation and pro-actively developing their customer facing interfaces to become the systems of choice for their partners. Will be responsible for working with all business areas to identify, manage and deliver change both in business processes and their primary systems to improve the knowledge and use of these systems throughout. Build and maintain relationships, and implement various system enhancements, in particular working with Sales to develop front end, pricing and CRM tools. Train and coach all necessary staff, with ongoing management of business systems in general. Assist with projects which directly contribute to delivering strategic objectives and organisational change. Organise workshops with business users to gather requirements for changes. Needing strong verbal and written communications, using a commercial approach.


Paralegal/Contracts Executive, Greater London

Ref: 1143

Base to £50,000, with good Bonus & Excellent Benefits

Due to business expansion, this major lessor is now looking to grow its legal & compliance team. This newly created position will report into their Head of Legal & Compliance. The role has a wide range of responsibilities and the successful candidate will have a very “hands-on” approach. Supporting the business with contractual/negotiation management, operational and administrative tasks. Experience in drafting amendments, negotiating, reviewing regulated and unregulated asset finance documentation (finance & operating leasing), loan, hire purchase, sale and HP/leaseback transactions. Negotiating amendments to trading agreements used with vendor partners and brokers. Reviewing commercial documentation, including stocking, remarketing and sales agency arrangements, and all types of intermediary arrangements. Seeking advice from external lawyers when necessary. Maintaining and updating their suite of a large number of approved documents. The ideal candidate will possess excellent organisational skills, with a keen eye for detail. A LLB or CILEX qualification would be advantageous.


Head of Business Change/Technological Support, Greater London

Ref: 1135

Highly Competitive Package, with good bonus & excellent benefits

Basic c.£55,000, plus good bonus, excellent benefits

Our client is seeking an experienced Manager with excellent knowledge of technological solutions and how they might be adapted for their business. Needing a track record of successful systems implementations as well as being well versed in managing and coaching teams. Working alongside the CIO to deliver solutions aligned with strategic objectives. Responsible for the management of the day to day activities across their Application Support, Business Change and IT areas. These teams constantly review business processes, listening carefully to the requirements of each unit to develop, promote and implement change. Creating efficiency and capacity in the organisation and pro-actively developing customer facing interfaces to become the systems of choice for their partners. The IT team is responsible for ensuring a robust infrastructure which covers the immediate and future business needs. Requires project management experience with the ability to blend an understanding of the technical aspects of systems/software development with clear and simple communication to non-technical people across the business.


Internal Sales Team Leader, Home Counties

Ref: 1119

Basic c.£45,000, Bonus 25% & Excellent Benefits

New opportunity, to join this major lessor, to leading an internal sales team of five, specialising in their Construction, Transport and Industrial areas. A very hands-on front line position, pivotal in optimising the teams’ service to their partners and customers, whilst ensuring a proactive approach in regularly speaking to brokers/dealers/vendor partners; identifying new business opportunities. Managing day-to-day performance and workflow, from quotation, credit applications and through to documentation, sign-off and return. The team will also work closely with their field-based sales force, to guarantee a joined-up approach in servicing clients. The right candidate must offer proven team leadership skills, and experience in taking the ownership of the development and performance of a team. Completing appraisals, providing/arranging required training, monitoring team service levels and generally manage resources. Involvement with marketing, trade shows/exhibitions etc. Hard-asset sector knowledge would be preferred.


Lease Administrator, N/West London  PART-TIME (Hours 10am-2pm)

Ref: 1112     

Basic £16,000 (pro-rata), usual additional benefits

Well established specialist lending bank, offering a large range of leasing products across various sectors. Growth plans includes a newly created opportunity for someone with leasing support, admin and customer services experience. Working within an existing busy team of around 10 experienced customer services lease administrators. A varied role includes managing the lifecycle of contracts using lease administration systems through the life cycle of Agreements. Administering any Novations, Settlements, Terminations, Reschedules and Extensions. Ensuring deadlines have been met and all output is correct. Provide management reporting for both external client and the internal businesses. Maintain professional customer service assistance at all levels. Seeking a strong team player with the ability to be flexible in day to day tasks. 


New Business Co-ordinator, South West London

Ref: 1086

Basic £27-29,000 plus Bonus. Excellent Benefits

International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed agreements. Liaise with vendors/dealers/brokers to ensure they have the correct and valid documentation. Work with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Seeking experience of least 2-3 years+.


Customer Services Officer, Thames Valley

Ref: 1079

Basic c.£28,000, Good Bonus, plus excellent benefits

Our client is the division of a major international bank, now seeking to employ a new Customer Services Officer to join their growing operations team. Handling all customer service related enquiries from both customers and introducers, received via telephone, email and post. As well as basic leasing administration: managing invoices, complaint management, early settlement requests, novation process etc. Very varied role with close liaison with their remittances team in relation to payment allocation, management of account reconciliations, and control of their asset insurance scheme. Seeking a confident and organised individual to work alongside an experienced leasing team, offering good real future career options.


Payout & Documentation Officer, Reading  

Ref: 1080

Highly Competitive Package, including Bonus & Excellent Benefits

Our client is a major lessor, with strong growth plans. This is a newly created opportunity for an enthusiastic individual to support an important part of the Flow Operations team. Requires excellent attention to detail in the processing of new business proposals, communication of credit decisions, preparing product documentation for introducers. Checking legal documentation (including ancillary documents for accuracy, legality and compliance) to approval conditions. Preparing agreements for payout. Entering payments instructions into internal systems for authorisation. Excellent communication skills will enable you to confidently liaise with introducers, vendors and clients to obtain additional information where required. Handle all ad hoc customer queries and partner with key internal contacts across all business channels to manage processes.


Collections Officer, Reading

Ref: 1081

Basic £25-28,000, Good Bonus, Excellent Benefits

Our client is a global bank, with their asset finance business supporting various sectors, including technology, healthcare, manufacturing, industrial and energy. Their considerable growth plans includes hiring a bright and enthusiastic Collections Officer to support the flow operations team. Collections activity will cover both regulated and unregulated agreements across a broad spread of customer types and financial products. Requires strong communication skills to correspond to and follow-up with customers in a fast-paced and efficient manner. You will naturally provide a high level of customer service to enable you to resolve collection issues and client discrepancies, issue customer refunds and action account adjustments. Also includes assisting where external agents are involved.


Customer Services Co-ordinator, South West London

Ref: 1073

Basic £27-28,500, Annual Bonus, Excellent benefits

Our client is a major lessor with a new requirement, for someone to work within their small existing customer services team, to ensure high quality delivery and to maximise satisfaction in creating and developing a pro-active approach with the objective of improving relationships with customers and introducers. Managing all aspects of customer enquiries, direct or indirect via a range of introducers via phone, e-mail and letter within set standards. Providing a range of financial statements and copy documentation to customers. Ability to use problem solving skills to produce effective managed solutions. Help administer their Lease Administration system, and update with new direct debits and bank details; ensuring compliance with Consumer Credit Act, Money Laundering and Data Protection regulation. Be pro-active in making recommendations for ongoing improvements to systems and processes. The successful candidate is likely to have had a minimum of 2 years prior experience in a similar role.


Sales Support Co-ordinator, Hampshire

Ref: 1064     

Basic £27-35,000, Bonus, excellent benefits

We are now seeking a Leasing Sales Support Co-ordinator, for a newly created position to support our clients continuing expansion. The leasing division of a well-established Bank, operating from a separate offices, with considerable growth plans. The successful candidate will be the primary contact for brokers and customers; managing proposals and discussing asset finance deals. Will require the building of strong relationships with such brokers, in maintaining close ties to maximise new business opportunities. A varied role, which will include receiving calls, providing information and to deal effectively with any queries. Provide excellent customer service at all times. Input proposals onto their operating system to include all required information, credit searches and valuations. Keep brokers and/or customers updated with progress. Work closely with their field-based Sales team. Needs someone with the right customer service and admin skills, whilst having the confidence to take a proactive approach.


Assistant Team Leader, Home Counties

Ref: 0998

Competitive Package, including annual bonus and excellent pension/benefits

Our client is a leading European bank-owned lessor. Seeking an experienced individual with at least 3-5 years’ experience to provide operational sales support and service delivery across all business units. Reporting directly into the Team Leader, in assisting in managing a team of 10, and deputising in his absence. Team focus on more structured complex deals/documentation, needing strong attention to detail. A very hands-on role, alongside coaching and mentoring, being involved with various process improvement projects, and reporting on service levels. The right candidate needs to have exceptional relationship management skills, as well as problem solving and analytical experience. Previous people management experience is preferred but certainly NOT ESSENTIAL. Our client is very happy to consider applications for those with the right drive and higher level experience, perhaps with some prior mentoring experience, but looking for that next career move into team leadership.


New Business Co-ordinator, Surrey

Ref: 1031

Basic £28-32,000, plus bonus, usual benefits

Our client is a well-established independent leasing company, seeking to hire a confident individual to undertake a proactive sale support role. Varied responsibilities: managing and inputting their commercial and professions new business proposals, with submission to lessors for credit clearance; liaising with suppliers, customers and lessors regarding providing additional information; issuing credit acceptances. Will also involve monitoring and reporting: using systems to manage progress of transactions, and ensure maximum conversion into new business pay-outs. Responsible for the accurate production of documentation for all areas. Handling of the pay-out process, checking original finance docs, and ensuring completion within designated timeframes. Also, working with field based salespeople to assist with marketing, including recognising and acting on ‘end of term’ opportunities. Responsible for the handling of upgrade and settlement requests. Dealing with general calls/customer services enquiries in need. The successful candidate will be self-motivated and capable of working under their own initiative.