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Operations and Business Support

Sales Support Co-ordinator, Hampshire

Ref: 1218     

Basic £35-40,000, Bonus, excellent benefits

We are now seeking a Leasing Sales Support Co-ordinator, for a newly created position to support our clients continuing expansion. The leasing division of a well-established Bank, operating from a separate offices, with considerable growth plans. The successful candidate will be the primary contact for brokers and customers; managing proposals and discussing asset finance deals. Will require the building of strong relationships with such brokers, in maintaining close ties to maximise new business opportunities. A varied role, which will include receiving calls, providing information and to deal effectively with any queries. Provide excellent customer service at all times. Input proposals onto their operating system to include all required information, credit searches and valuations. Keep brokers and/or customers updated with progress. Work closely with their field-based Sales team. Needs someone with the right customer service and admin skills, whilst having the confidence to take a proactive approach.


Change Management/Business Improvement Specialist
(Accounting Systems), Thames Valley, offering blended working

Ref: 1202

Highly Competitive Package, with Bonus, Excellent Benefits

Our client, a forward thinking dynamic global lessor, is now seeking someone with the right mix of experience to work alongside an existing team to ensure that all new products and processes are developed and deployed effectively across all main systems. The job holder would focus on their contract management system, the general ledger and other finance systems. Utilising their accounting experience to play a key role in the specification, design and testing of a new contract management system being introduced in the UK. Collaborating with Finance, Operations and Sales with product development, process change and operational and financial compliance. Ensuring that the business is thoroughly prepared for the roll-out by supporting all necessary activities, including the analysis and remediation of existing data inconsistencies, executing system testing and managing upgrades to ensure best practices are embedded. Working closely with IT teams to support their automation and digitalisation vision. Will also be responsible for other small to medium projects employing  project management, business improvement and change management techniques. The right candidate will have good Lean processing skills, understanding SQL or other database integration systems, and experience in accounting/financial reporting with a confident understanding of IFRS.



Lease Administrator, HOME BASED/ANY LOCATION

Ref: 1174

Basic £28,000, usual additional benefits

Well established specialist lending bank, offering a large range of leasing products across various sectors. Growth plans includes a newly created opportunity for someone with leasing support, admin and customer services experience. Working within an existing busy team of around 10 experienced customer services lease administrators. A varied role includes managing the lifecycle of contracts using lease administration systems through the life cycle of Agreements. Administering any Novations, Settlements, Terminations, Reschedules and Extensions. Ensuring deadlines have been met and all output is correct. Provide management reporting for both external client and the internal businesses. Maintain professional customer service assistance at all levels. Seeking a strong team player with the ability to be flexible in managing day to day tasks. TOTALLY HOME BASED: with no need to work at their Greater London based offices.


Compliance Officer, South West London

Ref: 1189

Basic £35-40,000 plus Bonus & Excellent Benefits

Major lessor, creating a new position to strengthen their existing Compliance department. Ensuring compliance with all applicable regulation, industry standards and best practice, code of conduct, local and applicable group policies and procedures. Varied role reporting into their Compliance Manager. The successful candidate will help them meet the FCA’s principles, attending departmental team meetings to discuss and raise awareness of current topics. Update and write internal policies and procedures and take full responsibility for these areas. Review and summarise regulatory updates. Assist with training sessions for sales teams and the wider business areas in relation to Culture and Conduct, Senior Managers and Certification Regime (SMCR) and provide any other training required. Must have excellent verbal and written communication skills, with strong focused on providing excellent service.


Customer Services Co-ordinator, South West London

Ref: 1175

Basic £28-30,000 plus Bonus, Excellent benefits

Our client is a major lessor with a new requirement for someone to work within their small existing customer services team. To ensure high quality delivery and to maximise satisfaction in creating and developing a pro-active approach with the objective of improving relationships with customers and introducers. Managing all aspects of customer enquiries, direct or indirect via a range of introducers via phone, e-mail and letter within set standards. Providing a range of financial statements and copy documentation to customers. Ability to use problem solving skills to produce effective managed solutions. Help administer their Lease Administration system, and update with new direct debits and bank details; ensuring compliance with Consumer Credit Act, Money Laundering and Data Protection regulation. Be pro-active in making recommendations for ongoing improvements to systems and processes. The successful candidate is likely to have had a minimum of 2 years prior experience in a similar role.


Business Analyst, Surrey

Ref: 1177

Basic £38-40,000 plus Bonus, Excellent benefits

Our client has a newly created role for a Business Analyst. Responsible for mapping out future processes/system requirements, whilst working within their Business Change team on project delivery for system changes and implementations. A key role in the project lifecycle, necessary to ensure any changes are clearly defined and documented prior to moving to estimation stage. Also working with other business departments to regularly review business processes and suggest potential improvements. Get to understand their use of various applications to be able to support new projects. Support system transformations in line with Group IT Strategy. Run workshops with the various teams in need, to gather system change requirements and complete reviews. Playing an active role in their Business Change team regards project delivery, and being ready to support team members. Having an Agile or Prince 2 qualification would be a benefit.   


New Business Co-ordinator, South West London

Ref: 1173

Basic £27-30,000 plus Bonus. Excellent Benefits

International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed agreements. Liaise with vendors/dealers/brokers to ensure they have the correct and valid documentation. Work with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Seeking experience of at least 2-3 years.


Senior Sales & Customer Support Executive, Thames Valley

Ref: 1145

Basic £35-38,000, Good Bonus & benefits

Well established European player with ongoing growth plans, now seeking to hire a confident sales support specialist with at least 3 years’ experience. Joining their Sales and Customer Support Team, to participate and contribute to market leading service levels for both internal and external customers, including suppliers, end users and other third parties. Focused on increased customer / vendor recognition of the quality of service. Provide internal sales support to Account Managers; including acting as a point of contact for specific relationships and performing sales administration activities. Actively manage and progress the new business pipeline in coordinating activities with colleagues in Credit Risk and New Business. Perform and approve preliminary checks on agreement documentation for payout. Monitoring KPI’s and SLA’s, whilst providing effective customer care and complaints management. Working collaboratively with the wider business to share best practice in processes and technology in driving continuous improvement. European language skills would be an advantage, though not essential.