Customer Services Co-ordinator, South West London
Ref: 1317
Basic c.£36,000 plus Bonus, Excellent benefits
Our client is a major lessor with a new requirement for someone to work within their small existing customer services team. Ensure high quality delivery and to maximise satisfaction in creating and developing a pro-active approach with the objective of improving relationships with customers and introducers. Managing all aspects of customer enquiries, direct or indirect via a range of introducers via phone, e-mail and letter within set standards. Providing a range of financial statements and copy documentation to customers. Ability to use problem solving skills to produce effective managed solutions. Help administer their Lease Administration system, and update with new direct debits and bank details; ensuring compliance with Consumer Credit Act, Money Laundering and Data Protection regulation. Be pro-active in making recommendations for ongoing improvements to systems and processes. The successful candidate is likely to have had a minimum of 2 years prior experience in a similar role.
New Business Co-ordinator, South West London
Ref: 1299
Competitive Basic, with good Bonus & excellent additional benefits
International lessor, part of a major banking group looking to recruit an experienced sales support co-ordinator. The successful candidate will primarily provide back-up support with core responsibilities of inputting deals and modifying where appropriate. Assist in the collation of new business documentation, ensure all deals paid-out according to credit acceptance terms and agreed agreements. Liaise with vendors/dealers/brokers to ensure they have the correct and valid documentation. Work with sales and credit to resolve any issues, and liaise with Finance department regarding deal pricing and book funds for deals prior to pay-out. Be pro-active in making recommendations for ongoing development of systems and processes to ensure they remain an industry leader for Customer Service, helping to differentiate with competitors. Accuracy and attention to detail essential. Seeking experience of around 2-3 years in similar role. Good hybrid working options.
Stocking Executive, South West London
Ref: 1287
Highly Competitive Package (Full details available on request)
Major lessor, have a rare stocking/wholesale support role. Responsible for monitoring their stocking inboxes and phone enquiries. Processing customer funding requests / data feeds from dealers and vendors. Help manage their Wholesale Funding System for the main Stocking sectors of Agriculture, Transport Industrial & Construction etc. Support Dealer and Vendor setups with configuration on their systems. Communicate clearly with the business in terms of dealer stocking progress, utilisation and performance. Dealing with vendors and dealers where required, including obtaining, checking and approving invoices/self-billers. Processing of customer audits via external and internal parties. Reporting monthly data to stakeholders. Work with Collections on any Stocking arrears. Excellent customer relationship and negotiation skills essential, needing articulate and persuasive communication. Good hybrid working options available.
Asset Management - Capital Asset Valuer (ANY Location/Hybrid Working)
Ref: 1254
Competitive Package, Bonus & good additional benefits
Our client it a leading well-established independent, handling capital asset valuations, asset management and the sale of used-equipment, UK and globally. Strong longstanding relationships with all of the major Banks/Lessors. They have a very entrepreneurial approach in providing expertise and professional advice, including assistance on inventory, receivables and the built environment. Undertaking valuations across a wide range of assets for various industries including construction, public sector, transportation, energy & utilities, telecoms and technology. They now have an exciting opportunity for someone to join their machinery and business asset valuation team. A newly created position for an individual who already has a good background in leasing and asset finance, perhaps even working within asset management itself, or else having a general understanding of this discipline, and interested in considering a career in valuation and asset sales. Expanding your insight into how to market professional services to clients, build relationships and respond to client issues, working closely with their experienced team and regularly attending on-site meetings/valuations (Nationwide). Will also have the opportunity for international travel. Career support will include ASA/RICS qualification/training. They have offices based just outside of London, but happy for the right candidate to operate mainly from home - so, very flexible on home location.